We are TOP insurer
for foreigners
Fast online insurance
from the comfort of your home
Valid in Schengen area
in the basic price
Current information from August 2, 2021Current information from August 2, 2021
ERGO pojišťovna, a.s., hereby informs its clients who use the Welcome insurance product.
On August 2, 2021, the Act amending Act No. 326/1999 Coll., On the Residence of Foreigners in the Czech Republic, entered into force. The change concerns, among other things, the possibility to conclude the comprehensive health insurance for foreigners.
The change in the law will in no case affect clients who have concluded an insurance contract before August 1, 2021 (inclusive). We would like to assure our clients that during the insurance period specified in the insurance contract, we are ready to provide insurance benefits in accordance with the general insurance conditions.
There is no need to make any changes to your existing insurance policy.
Welcome insurance contracts concluded with the ERGO pojišťovna before August 2, 2021 are in compliance with the legal order of the Czech Republic.
Should our clients encounter a problematic approach on the part of state authorities or medical facilities, they can contact us via:
- E-mail: info@ergo.cz
- Phone: +420 221 585 111
We continue to monitor the situation and will inform our clients about any significant changes.
Information for the clients using the Welcome insurance can also be found in this document.
Product descriptionProduct description
The “Welcome” package is a travel health insurance for foreigners which is valid in the Czech Republic and for trips within the Schengen area.
It also serves as proof of insurance for stays up to the 90 days pursuant of Act No. 326/1999 Coll. regarding the residency of foreigners in the territory of the Czech Republic, as amended.
The subject of the insurance is the cost for needed and urgent care, which arose within the medical treatment.
“Welcome” insurance covers proven cost which arose in the context of medical expenses related to COVID-19.
The service is provided by GLOBAL Assistance: +420 222 518 100.
Indemnity limitsIndemnity limits
| Tarif Welcome | Standard | Plus |
|---|---|---|
| Total maximum limit | 60 000 EUR | 80 000 EUR |
| Medical transport | 60 000 EUR | 80 000 EUR |
| Repatriation of remains | 60 000 EUR | 80 000 EUR |
| Dental care in case of injury | 6 000 Kč | 6 000 Kč |
| Other dental care | - | 6 000 Kč |
| Outpatient prescription medication | - | {check} |
| Pregnancy care and delivery | - | -* |
| Assistance services | {check}** | {check} |
| Preventive care | - | - |
| Dispensary care | - | - |
* this does not apply for cases of acute threat to life
** only for cases with cost exceeding CZK 5.000
Report your claimReport your claim
On-line form here
Pdf download form here
Documents for medical insurance for foreigners WelcomeDocuments for medical insurance for foreigners Welcome
COVID-19 and the vaccination of foreigners within our medical insurance for foreigners Welcome
Public promise to vaccinate foreigners insured with health insurance Welcome against COVID-19 20.5.2021
General Terms and Conditions of Health Insurance for Foreigners 1.1.2022
General Terms and Conditions of Health Insurance for Foreigners 1.12.2018
General Terms and Conditions of Health Insurance for Foreigners 1.9.2017 - 30.11.2018
General Terms and Conditions of Personal Liability Insurance 1.9.2017 - 30.11.2018